|
In the following interview with Michael, a hotel manager, the questions
have been removed. Your task is to match the questions (A- I) and the answers (1-7). There is one extra question that you do not need. Write the letters in the white boxes as in the example (0).
0) ______________
I run two hotels and a night club. I look after the day-to-day operations, which means
everything from the type of tea bag we use to the company accounts. 1) ______________
Like most I never planned a career in hospitality but fell into it and found a passion. 2) ______________
The interaction with people is the most satisfying part of my job. After all, no two people are
the same. 3) ______________
That I am not able to meet all the clients; even though our team is dedicated to making their
stay as enjoyable as possible, I would like to see them all. 4) _____________
Patience! You deal with young unskilled staff a lot of the time, not to mention the untrained
guests! You also have to be prepared to work hard. 5) _____________
I don’t think I could name just one person. I try to learn and take something from everyone I
come into contact with, even those who at the time, I may not think I will gain anything
positive from. 6) ______________
They should be very happy with the welcome they receive and reassured at the same time that
they have chosen well. 7) ______________
Start at the bottom, work hard and prove yourself. Moving up the ladder is all about gaining
experience and constantly learning from others. Keep up to date with the ever-changing
industry. |